vpnandprivacy

iOS app analysis · #12 of 17

Norton VPN on iPhone: what 2,609 recent reviews actually say

By The VPN and Privacy team Updated 6 Sept 2026 Facts re-checked 6 Sept 2026
61
4.45★120,837 ratings, all time
3.82★mean of the 2,609 recent reviews sampled
15.1%raise a critical problem
v26.14.1released 2026-08-25 · iOS 17.0+
90-day sentiment worsening (-0.21)

How the score is built

Store rating (shrunk) 35%
86
Recent sentiment 25%
25
Complaint rate (inverse) 20%
76
Update cadence 10%
100
Our device test 10%
0

Our device test sits at 0 until we run one; the weight is reserved so scores do not shift when it lands. Method.

Star distribution in the sample

5★
59%
4★
11%
3★
6%
2★
5%
1★
20%

Recent reviewers of any large app skew negative compared with all-time ratings; compare the sample mean with the listing rating above to see the gap.

Monthly mean rating, last 12 months

12345 2025-10: 3.1★ from 20 reviews2025-102025-11: 2.64★ from 25 reviews2025-12: 2.89★ from 27 reviews2026-01: 2.74★ from 27 reviews2026-012026-02: 3.22★ from 23 reviews2026-03: 2.33★ from 27 reviews2026-04: 2.67★ from 27 reviews2026-042026-05: 2★ from 21 reviews2026-06: 2.62★ from 42 reviews2026-07: 1.75★ from 24 reviews2026-072026-08: 1.8★ from 20 reviews2026-09: 1★ from 2 reviews2026-09

What reviewers complain about

iOS integration
5.4%▲ rising
Billing & auto-renew
4.7%▲ rising
Connection drops
4.5%▲ rising
Crashes & bugs
3.1%▲ rising
Privacy concerns
2.4%▲ rising
Customer support
2.1%▲ rising
Slow speeds
2%▲ rising
Interface & usability
1.2%▲ rising
Streaming blocked
0.8%— steady
Refund problems
0.7%— steady
Battery drain
0.5%— steady
Ads / misleading
0.5%— steady
China / censorship
0.3%— steady
Kill switch
0.2%— steady

What they praise

Praised: reliability
3.1%
Praised: speed
1.3%
Praised: value
0.8%

Percentages are the share of sampled reviews mentioning the theme; a review can carry several. "Rising" compares the last 90 days with the whole sample.

In their words

Latest release notes (v26.14.1)

Bugs be gone! We've cleaned digital house with this update by implementing some fixes and getting rid of pesky bugs for Norton VPN. Happy with our attention to detail? Don't forget to rate our app!

Frequently asked

Is the Norton VPN iPhone app any good?

Its App Store score this month is 61/100, ranking #12 of 17 VPN apps we track. The listing rating is 4.45 stars from 120,837 ratings; among the 2,609 most recent reviews we analysed, 15.1% raised a critical problem, most often ios integration (5.4%).

What do people complain about most in Norton VPN reviews?

iOS integration (5.4% of reviews), Billing & auto-renew (4.7% of reviews), Connection drops (4.5% of reviews). See the theme breakdown above for the full list and how each has moved over the last 90 days.

Does Norton VPN have billing or auto-renew problems on iOS?

Not at a level we flag: 4.9% of sampled reviews mention billing or renewal, below our 8% threshold. Still, App Store subscriptions cancel in iOS Settings, not in the app.

Is this the same as your overall review?

No. This page measures the iOS app as its users experience it. The full Norton VPN review covers ownership, jurisdiction, audits, pricing after renewal and the service as a whole.